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Terms of Service

Last updated: April 16, 2026

1. Acceptance of Terms

By accessing or using DXDeploy ("the Service"), operated by DXDeploy ("we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms apply to all users of the Service, including users who are contributors of content, information, and other materials or services.

2. Description of Service

DXDeploy is a cloud-based CI/CD platform that enables Salesforce teams to automate deployments without requiring knowledge of SFDX, YAML, or DevOps tooling. The Service provides:

  • Integration with version control systems (GitHub, Bitbucket)
  • Connection to Salesforce environments via OAuth or JWT authentication
  • Automated and manual deployment of Salesforce metadata
  • Pre- and post-deployment automation via RunBooks
  • Multi-channel deployment notifications
  • Salesforce audit trail querying

3. Account Registration

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

You must be at least 18 years old to use the Service. By creating an account, you represent that you have the authority to bind yourself or your organization to these Terms.

4. Teams and Collaboration

The Service supports team-based collaboration. Team owners are responsible for:

  • Managing team membership and access
  • Ensuring team members comply with these Terms
  • All activity performed by team members within the team's resources

The number of team members permitted depends on your subscription plan.

5. Subscription Plans and Billing

The Service is offered under paid subscription plans. By subscribing, you agree to the following:

  • Billing: Payments are processed by our payment provider, Paddle. By subscribing, you also agree to Paddle's terms of service.
  • Recurring charges: Subscriptions automatically renew at the end of each billing cycle (monthly or yearly) unless cancelled before the renewal date.
  • Plan limits: Each plan has limits on the number of VCS hosts, Salesforce environments, code repositories, and team members. Exceeding these limits requires upgrading your plan.
  • Price changes: We reserve the right to change subscription pricing with at least 30 days' notice. Existing subscriptions will be honoured until the end of the current billing cycle.
  • Taxes: Prices may be subject to applicable taxes (e.g., VAT), which are calculated and collected by Paddle based on your location.

6. Free Trials

We may offer a free trial period for new accounts. During the trial:

  • You have full access to the Service within your plan's limits
  • No payment is required until the trial period ends
  • If you do not subscribe before the trial expires, access to the Service will be restricted

We reserve the right to modify or discontinue trial offers at any time.

7. Refund Policy

Due to the nature of digital services, refunds are generally not provided after a billing cycle has begun. However, we may issue refunds at our sole discretion in the following circumstances:

  • Duplicate charges or billing errors
  • Extended service outages caused by us
  • Cancellation within 48 hours of an accidental renewal

To request a refund, contact us at the email address provided below.

8. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Deploy malicious code, malware, or harmful content to any Salesforce environment
  • Attempt to gain unauthorized access to the Service, other accounts, or connected systems
  • Interfere with or disrupt the Service's infrastructure or performance
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to store or transmit content that is illegal, defamatory, or infringing
  • Share account credentials or allow unauthorized third parties to access the Service
  • Automate access to the Service in a manner that degrades performance for other users

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

9. Third-Party Credentials and Data

The Service requires you to provide credentials for third-party services, including but not limited to GitHub, Bitbucket, and Salesforce. By providing these credentials, you acknowledge and agree that:

  • Authorization: You have the authority to grant DXDeploy access to the third-party accounts you connect.
  • Encryption: All sensitive credentials (access tokens, refresh tokens, private keys, consumer keys, webhook secrets) are encrypted at rest using industry-standard encryption.
  • Limited use: We access your connected accounts solely to perform the services you configure (deployments, repository syncing, notifications).
  • Your responsibility: You are responsible for ensuring that the permissions granted to DXDeploy are appropriate and do not exceed what is necessary.
  • Revocation: You may revoke access at any time by disconnecting the third-party service from your account or revoking the OAuth authorization in the third-party service's settings.

10. Data and Privacy

We take the security and privacy of your data seriously.

  • What we store: Account information, deployment configurations, deployment logs, connected service credentials (encrypted), and notification settings.
  • What we do not store: Your source code is only accessed temporarily during deployments and is not retained after the deployment process completes. Workspace files are cleaned up after each deployment.
  • Data processing: Your data is processed solely to provide and improve the Service.
  • Data location: Your data is stored on servers within the European Union.

For more information, please refer to our Privacy Policy.

11. Intellectual Property

Our property: The Service, including its design, features, code, documentation, and branding, is owned by DXDeploy and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service.

Your property: You retain full ownership of your source code, Salesforce metadata, deployment configurations, and any other content you provide through the Service. We claim no ownership or intellectual property rights over your content.

12. Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (we will endeavour to provide advance notice)
  • Unscheduled maintenance to address critical issues
  • Factors beyond our control, including third-party service outages (Salesforce, GitHub, Bitbucket, Paddle)

We are not liable for any damages resulting from service downtime or interruptions.

13. Deployment Disclaimer

DXDeploy facilitates Salesforce deployments based on your configuration. You acknowledge and agree that:

  • You are solely responsible for the content and correctness of what you deploy
  • You should validate deployments in sandbox environments before deploying to production
  • We are not responsible for any changes made to your Salesforce environments as a result of deployments you initiate or configure
  • Failed deployments, data loss, or unintended changes in your Salesforce org resulting from misconfiguration are your responsibility

14. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied
  • We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities
  • Our total aggregate liability to you for any claims arising from your use of the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim

15. Indemnification

You agree to indemnify and hold harmless DXDeploy, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Deployments you initiate or configure through the Service

16. Termination

By you: You may cancel your subscription and close your account at any time through the billing portal. Cancellation takes effect at the end of the current billing cycle. You will retain access until then.

By us: We may suspend or terminate your account if you violate these Terms, engage in abusive behaviour, or fail to pay subscription fees. We will make reasonable efforts to notify you before termination, except where immediate action is required.

Effect of termination: Upon account termination, your deployment configurations, logs, and connected service credentials will be deleted. This action is irreversible. We recommend exporting any data you wish to retain before closing your account.

17. Changes to Terms

We may update these Terms from time to time. When we do, we will:

  • Update the "Last updated" date at the top of this page
  • Notify you of material changes via email or an in-app notification

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and cancel your subscription.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union and the applicable national laws of the jurisdiction in which DXDeploy operates, without regard to conflict of law principles.

Any disputes arising from these Terms or the use of the Service shall be resolved in the competent courts of the jurisdiction in which DXDeploy is established.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

20. Contact

If you have questions about these Terms, please contact us at:

Email: support@dxdeploy.com

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